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Digital Empire Support

Help center

Setup walkthroughs, troubleshooting guides, and account help for PixelProof, EntryProof, and TariffWatch. 29 articles live, 42 more on the way.

Not finding what you need? Email support@digitalempireholdings.com.

Integrations

Route PixelProof, EntryProof, or TariffWatch alerts into Slack, Teams, PagerDuty, Discord, or any custom endpoint.

PixelProof

Meta Pixel & Shopify tracking help

PixelProof FAQ library — 50 questions answered →

EntryProof

CPSC eFiling readiness help

EntryProof FAQ library — 50 questions answered →

TariffWatch

Section 232 exposure help

TariffWatch FAQ library — 50 questions answered →

Account & billing

Cross-product account help

Founding Trio

What comes with the founding cohort seat

  • What's included in the Founding Trio seat — Every benefit that comes with the founding cohort: lifetime pricing lock, direct-to-founder Slack, early feature access, and roadmap voting weight. (coming soon — email support@digitalempireholdings.com)
  • Scheduling your Founding Trio onboarding call — How to book the 30-minute onboarding call, what we'll cover, and how to reschedule if something conflicts. (coming soon — email support@digitalempireholdings.com)
  • Slack / community access (coming soon) — The founding-cohort private Slack channel and how invitations land after your first successful Stripe charge. (coming soon — email support@digitalempireholdings.com)
  • Founding Trio feature-request pipeline — How your feature requests get triaged, weighted, and shipped, plus the public roadmap link. (coming soon — email support@digitalempireholdings.com)
  • Founding Trio renewal terms — How annual renewal works at the locked founding price, cancellation windows, and the transferability policy. (coming soon — email support@digitalempireholdings.com)

Billing

Invoices, tax, payment methods, refunds

  • Payment methods we accept — Every Stripe-supported card, bank debit, and wire method we accept, plus the enterprise ACH option. (coming soon — email support@digitalempireholdings.com)
  • Invoicing and PDF receipts — Where to find your invoices, how to add your company details, and how to route a copy to your AP inbox. (coming soon — email support@digitalempireholdings.com)
  • Tax handling (US sales tax, VAT, GST) — How Stripe Tax computes US sales tax by state, VAT for EU / UK, and GST for Canada / Australia on our subscriptions. (coming soon — email support@digitalempireholdings.com)
  • Refund policy — Our 30-day no-questions refund window, how prorated refunds work on annual plans, and how enterprise refunds are handled. (coming soon — email support@digitalempireholdings.com)
  • Enterprise / custom terms — When to talk to us about a custom MSA, security review packet, and volume pricing for compliance teams tracking 100+ SKUs or HTS lines. (coming soon — email support@digitalempireholdings.com)

API

API keys, auth, rate limits, SDKs

  • Getting an API key — Where to generate an API key in your account, how to scope it per-product, and the rotation cadence we recommend. (coming soon — email support@digitalempireholdings.com)
  • API authentication — Bearer-token authentication, the Authorization header format, and per-product token scopes (PixelProof / EntryProof / TariffWatch). (coming soon — email support@digitalempireholdings.com)
  • API rate limits — Per-plan rate limits, the 429 response shape, the Retry-After header, and how burst credits work. (coming soon — email support@digitalempireholdings.com)
  • API error codes reference — Every HTTP status code the API returns, the JSON error body shape, and the most common causes of 400/401/403/404/409/429/500. (coming soon — email support@digitalempireholdings.com)
  • SDKs and code samples — Curl, Node, Python, and Ruby samples for the most common calls, plus the openapi.json we publish for codegen. (coming soon — email support@digitalempireholdings.com)

Account

Login, password reset, data export, deletion

  • Log in / password reset (magic link) — How magic-link login works, why we don't use passwords, and what to do if the email lands in your spam folder. (coming soon — email support@digitalempireholdings.com)
  • Multi-user access (enterprise, coming soon) — The planned team-seat structure, role-based access, and how to invite additional teammates once it ships. (coming soon — email support@digitalempireholdings.com)
  • Data export — How to export your data in a portable format before you cancel, and how the archive is delivered (encrypted, signed URL). (coming soon — email support@digitalempireholdings.com)
  • Account deletion request — Where to file a deletion request, what happens to your data on file, and the 30-day soft-delete window before hard-purge. (coming soon — email support@digitalempireholdings.com)
  • Security disclosure policy — How to responsibly disclose a security issue, our response SLA, and the safe-harbor commitment for good-faith researchers. (coming soon — email support@digitalempireholdings.com)

Digital Empire builds compliance tools for regulated verticals — pharma, consumer products, metals.

Also from Digital Empire

Bundle deal: all 3 for $299/yr (5 founding spots). Founding Trio → | All pricing
PixelProof — Meta Pixel monitoring for ShopifyEntryProof — CPSC eFiling readiness checkerTariffWatch — Section 232 exposure checker

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