PixelProof FAQ — scan scope, pricing, and support

What does the free storefront scan actually check?

The free scan fetches the public HTML of the URL you paste (usually the homepage) and looks for known loader signatures: Meta Pixel (fbq / fbevents.js / noscript fallback), GA4 measurement tags, GTM container IDs, plus a few other storefront-visible pixels (TikTok, Snap, Pinterest, common affiliate scripts) and Shopify Web Pixels / Customer Events wiring markers. When it can, it captures the IDs it saw so you can tell the scan ran against your store, not a template. It is a presence check on that page — not a walk through checkout, and not proof that Purchase events fire.

What does the free scan not check?

It does not log into Shopify admin, Meta Ads Manager, or GA4. It does not place a test order, open checkout, Thank You, or Order Status pages, or read Additional Scripts / checkout.liquid. It cannot see pixels that only render after client-side hydration (common on Hydrogen / headless themes). It does not install code, edit your theme, or certify GDPR/CCPA consent. Every Shopify storefront scan includes an explicit “checkout / Additional Scripts — not observable” finding so that gap is labeled, not hidden.

Is the free-scan limit a hard lock?

No. PixelProof uses a soft paywall: this browser gets a small number of free scans (3, plus 2 more if you leave an email), then a nudge toward Monitor-Only at $29/mo. After about 24 hours the free budget can reset. If localStorage is unavailable (private mode, blocked storage), the gate fails open — we do not brick the scanner. The /meta-monitor/free-scan landing also rate-limits to one scan per hour per session cookie. None of that is fake scarcity or a “locked premium” wall.

What is the difference between a free scan and paid Monitor?

A free scan is one-shot: one public page, one result, then you leave. Paid Monitor re-runs that same storefront presence scan on a recurring schedule and emails you when findings change after a theme, consent, campaign, or loader change. Monitor does not suddenly gain checkout X-ray vision — it watches the same public HTML surface over time. That is the product: detect and keep watching, not a one-time “we fixed it for you” engagement.

How much does Monitor-Only cost versus Agency?

Monitor-Only is $29/mo for one store: recurring storefront monitoring and email break alerts. No fix snippets, no PDF reports. Agency is $149/mo for up to 15 stores under one bill, with the same detect/monitor job plus paste-ready snippets for detectable storefront findings and PDF reports. Starter sits in the middle at $99/mo for up to 3 stores with snippets. Annual billing is 25% off (Monitor-Only $261/yr, Starter $891/yr, Agency $1,341/yr). Live Stripe checkout is on /meta-monitor/pricing — including a Monitor-Only deep link at ?checkout=monitor_only.

If I run an agency, is Agency a white-label partner program?

No. Agency is a multi-store SKU: 15 included stores, then $8/store/mo overage. It is not a Shopify partner badge, not an App Store listing, and not a “PixelProof by your agency” reseller program. You monitor client storefronts from one bill. If you are well past 15 stores, email support@pixeluptime.com and we will talk about the meter — we will not invent a partner status you can put on a pitch deck.

Do fix snippets install themselves?

No. On Starter and Agency, detectable storefront findings can include paste-ready guidance from a deterministic snippet library (public Shopify / Meta / Google loader patterns, not LLM-generated at scan time). You — or your developer — paste and verify. Monitor-Only has no snippets. Snippets are not a concrete fix path we run on your theme, not a magic auto-install, and not coverage for checkout surfaces the storefront scan cannot see.

Is there a free trial or a refund?

Checkout currently attaches a 7-day trial on paid plans (including Monitor-Only). Cancel before day 8 and you should not be charged — see Account → Subscription. After a paid month starts, Terms 3.4 is the refund policy: a first-month refund window if the product does not earn its keep, and a 60-day pro-rated window on annual charges. We do not guarantee a dollar amount of recovered ad spend. Read /meta-monitor/terms before you pay; email support@pixeluptime.com if something went wrong.

How do I get support?

Email support@pixeluptime.com. That is the only support inbox. There is no in-app chat team and no Shopify App Store review thread. We are a small company: expect a human reply, not a 24/7 SLA.

What data do you collect, and do you see my customers?

Scans store the URL you asked us to fetch and the tracking-loader findings (event/loader presence, captured pixel/container IDs when visible). If you leave an email or subscribe, we store that email and Stripe handles cards — we never see raw card numbers. We do not collect your shoppers’ names, emails, or payment details from a storefront scan. Details and subprocessors live on /meta-monitor/privacy; cookies we set are listed on /meta-monitor/cookies.

Are you listed on the Shopify App Store or Built for Shopify?

No. PixelProof is a web scanner and scheduled monitor. We do not claim Shopify App Store listing, Built for Shopify, official partner status, or a public install/review count. If that badge matters for procurement, we are the wrong checkbox — and we would rather say so than fake it.

Can I cancel anytime?

Yes. Cancel from your account; you keep access through the end of the paid period. There is no retention maze and no phone call required. Soft-paywall free scans also keep working after you cancel — they were never a paid entitlement.

Where to go next

Pricing strings on this page match the live SKUs: Monitor-Only $29/mo, Agency $149/mo (Starter $99/mo is on the pricing grid if you need snippets on a few stores). Legal detail lives on Terms, Privacy, and Cookies. Questions that are not here: email support@pixeluptime.com.

Run the free storefront scan Start Monitor-Only — $29/mo